PRIVACY POLICY

1. Information We Collect

We may collect both personal information (data that can identify you) and non-personal information (data that does not directly identify you). This may include:

1.1 Personal Information

  • Full name

  • Date of birth/age

  • Gender

  • Billing and shipping address

  • Phone number

  • Email address

  • Payment information (e.g., debit/credit card details)

  • Account login details (if you register with us)

1.2 Non-Personal Information

  • IP address and device information

  • Browser type and version

  • Pages visited and time spent on the website

  • Purchase history

  • Cookies and similar tracking technologies

2. How We Use Your Information

We may use the information we collect for purposes including but not limited to:

  • Order Fulfilment – Processing and delivering your orders, and providing updates on your purchases.

  • Customer Support – Responding to inquiries, complaints, and feedback.

  • Service Improvement – Enhancing our website’s performance, products, and services.

  • Marketing & Promotions – Sending offers, promotions, and updates that may be of interest to you (with your consent where required).

  • Fraud Prevention – Detecting, preventing, and addressing security or technical issues.

  • Legal Compliance – Meeting legal and regulatory obligations.

You may opt out of marketing communications at any time by clicking the “unsubscribe” link in our emails or by contacting us directly.

3. Sharing and Disclosure of Information

We do not sell or rent your personal information. We may share your data only in the following situations:

  • Service Providers – With trusted partners who assist in payment processing, delivery, marketing, and IT support, under strict confidentiality agreements.

  • Legal Obligations – When required by law, court order, or government authority.

  • Business Transfers – In case of a merger, acquisition, or sale of assets, where your data may be transferred to the new owner.

4. Cookies and Tracking Technologies

Cookies are small files placed on your device to improve your browsing experience. We use cookies to:

  • Remember your preferences and login details

  • Analyze website traffic and usage patterns

  • Deliver personalized content and recommendations

You can manage cookie preferences through your browser settings. Disabling cookies may affect your experience on our website.

5. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy or as required by law. After this period, we securely delete or anonymize the data.

6. Security of Your Information

We implement appropriate technical and organizational measures to protect your personal data from unauthorized access, disclosure, alteration, or destruction. Sensitive payment details are encrypted and processed securely.

However, no method of online transmission or storage is 100% secure, and we cannot guarantee absolute security.

7. Your Rights

Under Kenya’s Data Protection Act 2019 and applicable international laws, you have the right to:

  • Access the personal data we hold about you

  • Request corrections to inaccurate or incomplete data

  • Request deletion of your data (subject to legal and contractual restrictions)

  • Object to the processing of your data for marketing purposes

  • Withdraw consent where processing is based on consent

To exercise these rights, please contact us using the details below.

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of such sites and encourage you to read their privacy policies.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or other factors. Updates will be posted on this page.

10. Contact Us

If you have any questions or concerns about this Privacy Policy or our data handling practices, please contact us:

DilRay Limited
Email: info@dilray.com
Phone: +254723511022
Website: https://dilray.com