Terms & Conditions

Welcome to dilray.com. These Terms & Conditions (“Terms”) govern your use of our website and services. By accessing or using our site, you agree to be bound by these Terms. Please read them carefully before making any purchase or engaging with our services.

1. About Us

DilRay (“we,” “our,” “us”) is a Kenyan luxury brand committed to offering high-quality products and services. Our website is operated by DilRay LTD.

2. Eligibility

To use our services, you must:

  • Be at least 18 years old or have parental/guardian consent

  • Have the legal capacity to enter into a binding contract

  • Provide accurate and complete information when registering or placing an order

3. Account Registration

You may need to create an account to access certain features. You are responsible for:

  • Keeping your login details secure

  • All activity under your account
    We reserve the right to suspend or terminate accounts suspected of misuse.

4. Products and Services

  • Product Descriptions – We make every effort to display our products accurately. However, colors, sizes, and materials may vary slightly due to photography or device settings.

  • Availability – All products are subject to availability. We may limit quantities or discontinue items at any time without notice.

  • Pricing – Prices are listed in Kenyan Shillings (KES) unless stated otherwise. We reserve the right to change prices without prior notice.

5. Orders and Payment

  • Order Acceptance – Your order is only confirmed once you receive an order confirmation email from us.

  • Payment Methods – We accept mobile money, debit/credit cards, and other methods displayed at checkout.

  • Security – Payment details are processed securely and are not stored on our servers.

6. Shipping and Delivery

  • Delivery Timeframes – Estimated delivery times are provided at checkout but are not guaranteed.

  • Delivery Charges – Shipping costs will be displayed before you confirm your order.

  • Risk of Loss – The risk of loss passes to you once the product is delivered to the specified address.

7. Returns, Exchanges, and Refunds

  • Eligibility – Returns or exchanges must be requested within 7 days of delivery in their original condition and packaging.

  • Non-Returnable Items – Custom or personalized products, intimate apparel, and sale items are non-returnable.

  • Refund Process – Approved refunds will be processed within 7 working days via the original payment method.

8. Intellectual Property

All content on dilray.com—including logos, images, text, and designs—is the property of DilRay or its licensors. You may not use, reproduce, or distribute our content without written permission.

9. Prohibited Use

You agree not to:

  • Use our site for fraudulent or illegal purposes

  • Interfere with the site’s security or functionality

  • Upload harmful code, viruses, or malware

  • Infringe on the rights of others

10. Limitation of Liability

To the fullest extent permitted by law, DilRay is not liable for:

  • Any indirect, incidental, or consequential damages

  • Losses due to misuse of products

  • Delays or failures caused by events beyond our control (e.g., strikes, natural disasters)

11. Indemnification

You agree to indemnify and hold harmless DilRay from any claims, losses, damages, or expenses resulting from your breach of these Terms or misuse of our services.

12. Changes to These Terms

We may update these Terms from time to time. Continued use of our website after changes are posted constitutes acceptance of the revised Terms.

13. Governing Law

These Terms are governed by and interpreted in accordance with the laws of Kenya. Any disputes will be subject to the exclusive jurisdiction of the courts of Kenya.

14. Contact Us

For questions about these Terms, please contact:

DilRay Limited
Email: info@dilray.com
Phone: +254723511022
Website: https://dilray.com